THE MAP OR ROUTE IS INCORRECT
Send the venue name, floor, destination, approximate time, and a screenshot if possible. Do not include sensitive information visible elsewhere on your screen.
LOCOMATE SUPPORT
HOW CAN WE HELP?
Get help with your account, indoor navigation, venues, offers, friends, privacy, or any other part of Locomate.
DIRECT SUPPORT
CONTACT OUR TEAM.
Email is the fastest way to reach us. Include the mobile number associated with your account when the issue is account-specific, but never send an OTP or password.
Support emailsupport@locomate.appPhone: +91 98202 09528
Response times: We review requests as soon as practical, with privacy, safety, and account-access issues prioritized.
ACCOUNT & DATA CONTROL
DELETE YOUR LOCOMATE ACCOUNT.
You can delete your account instantly from Settings in the Locomate app. If you no longer have the app installed, you can request deletion through support. Deletion covers your Locomate account and associated personal data, including your profile, saved items, friend connections, location-sharing records, navigation history, notifications, and saved avatar.
- Email us from an address you can access and include the mobile number registered to your Locomate account, with country code.
- Use the subject “Locomate account deletion request.”
- We may send a verification code or ask for limited information to confirm that you control the account. Never send us a current OTP unless it was issued specifically for this deletion verification.
- After verification, we will delete the account and associated data without unnecessary delay, except information we must retain for security, fraud prevention, dispute resolution, or legal compliance. We will confirm completion by email.
Deleting your Locomate account does not automatically cancel purchases or subscriptions managed by Apple, Google, or another payment provider. Manage those separately in the relevant store account.
COMMON QUESTIONS
QUICK ANSWERS.
I DIDN’T RECEIVE AN OTP
Confirm the country code and mobile number, wait briefly, then retry. If it continues, email support with your number and carrier; never send us an OTP.
LOCATION OR CAMERA ISN’T WORKING
Open your device settings, find Locomate, and confirm the relevant permission is enabled. Locomate requests permissions only for features that need them.
REPORT A SAFETY OR PRIVACY ISSUE
Email us with “Urgent: Safety” or “Urgent: Privacy” in the subject so the request can be triaged appropriately.